Role Overview:

As a VIP Manager for Kurdistan, you will manage live chat interactions on Telegram and handle phone calls when needed. You will resolve customer issues directly via our Backoffice or in collaboration with departments such as Payments, CRM, and Affiliate Management. Your focus will be on addressing deposit and withdrawal delays, bonus queries, account verification, and other common concerns, ensuring a seamless and satisfying experience for our VIP players.

These are your responsibilities:

• Handle live chat interactions via Telegram with prompt professionalism.
• Take phone calls to address customer queries when required.
• Resolve issues related to deposits, withdrawals, bonuses, and account verification.
• Build strong relationships with VIP players by following our VIP player list.
• Analyze customer situations to deliver tailored and effective solutions.
• Update and maintain knowledge base articles to empower self-service.
• Uphold company policies on data privacy and security, ensuring discretion at all times.

This is what we expect from you:

• Passion for iGaming and a customer-first mindset.
• Excellent verbal and written communication skills in English, Arabic & Kurdish.
• Ability to manage multiple interactions simultaneously while maintaining attention to detail.
• A proactive, can-do attitude and a natural problem solver.
• Familiarity with sports and casino betting terminology is an advantage.

This is what we require from you:

• Previous experience in a customer support role, ideally in sports or betting.
• Sales experience is a plus.
• Ability to work independently under pressure and handle confidential matters discreetly.
• Flexibility to work weekends and public holidays as required.
• Fluency in Arabic, Kurdish and English, both written and verbal.

This is why you should choose us:

• Fully remote
• Competitive salary packages
• Profit sharing
• Sports/gym allowance
• Free therapy session
• Birthday gifts :-)
• Career growth and development
• Multicultural team
• 25 days paid vacation days
• Great work-life balance and flexibility

Application process:

1. Submission of application:

Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position.

2. Psychometric testing

Shortlisted candidates will be invited to participate in two psychometric tests. These tests are designed to assess various aspects such as cognitive abilities, personality traits, and aptitude relevant to the role.

3. Interview stage:

Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse team, including the hiring manager and relevant stakeholders. During the interview, candidates will have the opportunity to discuss their experiences, skills, and motivations in further detail.

4. Final decision:

Following the interviews, a final decision will be made regarding the candidate's suitability for the role. Successful candidates will be notified of their offer of employment, and further details regarding onboarding and commencement will be provided.

We look forward to receiving your application and embarking on this journey together at Multiverse! :-)